Return & Cancellations

At Giovanna, we strive to ensure your complete satisfaction with your purchase of our gold jewelry. We understand that sometimes returns may be necessary, and we have established the following return policy to make the process as convenient as possible.

Eligibility for Returns:

Returns are accepted within 2 days from the date of delivery. The item(s) must be unworn, in their original condition, and accompanied by the original packaging, tags, and proof of purchase.

Non-Returnable Items:

For hygiene reasons, pierced earrings cannot be returned unless they are faulty or damaged upon receipt.

Return Process:

To initiate a return, please contact our customer service team at within the specified return period.

Our customer service team will guide you through the return process and provide you with a return authorization.

Please securely package the item(s) to be returned, including all original packaging, and clearly mark the return authorization number on the package.

We recommend using a trackable shipping method as we cannot be held responsible for lost or damaged return shipments.


Once we receive and inspect the returned item(s), we will process the refund within [number of days] days. The refund will be issued to the original payment method used for the purchase. Please note that any shipping fees or duties paid at the time of purchase are non-refundable.

Please note that this return policy applies to purchases made directly through our website. If you have purchased our products from an authorized retailer, please refer to their respective return policies.

If you have any further questions or require assistance regarding our return policy, please don’t hesitate to contact our customer service team. We are here to ensure your satisfaction and make your shopping experience with us a delightful one.

Giovanna Unit 03, 5/F Fook Yip Bldg 53-57 Kwai Fung Crescent Kwai Chung, New Territories, Hong Kong