FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
Info@giovannagold.com
Products
100%! All our pieces are made of 14-karat gold and never plated.
All of our pieces are handmade by artisan goldsmiths in Hong Kong.
Our gold materials are sourced and casted in Hong Kong, renowned for its exceptional craftsmanship and quality. We take pride in acquiring the finest gold and utilizing meticulous polishing techniques to create our exquisite jewelry pieces.
Giovanna stands out from the rest because we are committed to providing our customers with the finest classic pieces of jewelry. Our focus is on craftsmanship, attention to detail, and timeless designs that exude elegance and sophistication. We strive to offer a collection that captures the essence of traditional beauty while maintaining a sense of uniqueness and individuality. At Giovanna, we believe in creating jewelry that becomes a cherished part of your personal style and holds sentimental value for years to come.
We love collaborating on new designs especially when it involves a piece you love so much. Due to the size of our operation, we are unable to do any custom work right now. But if it means so much to you, shoot us an email at INFO@GIOVANNAGOLD.COM
and we will see what we can do.
Shipping
We provide free shipping within Hong Kong for all orders.
The estimated delivery time for your order will depend on various factors, including the shipping method selected and the destination. We strive to process and ship orders promptly, and you can expect to receive your order within 14-21 business from the date of purchase. Please note that unforeseen circumstances or external factors may occasionally cause slight delays. Rest assured, we will do our best to ensure your order reaches you in a timely manner.
As soon as we receive your order, we will process it for shipment. We aim to deliver all orders to our customers within 14-21 business days.
Don’t worry! Sometimes, it takes a couple of days to update your shipment status. Email us at INFO@GIOVANNAGOLD.COM and we will let you know where your package is.
Hate when that happens. But no worries! We will correct it for you if your purchase hasn’t shipped yet. Please email us at INFO@GIOVANNAGOLD.COM
Products
Each piece already has a lot of information on its product page, however, if you need to know more, email us at: INFO@GIOVANNAGOLD.COM
Returns & Exchanges
Sorry it didn’t work out. You can return your unused pieces within 2 days of receiving them. Just send us an email at INFO@GIOVANNAGOLD.COM
To be eligible for a return, please ensure that the jewelry is in its original packaging and in perfect condition, that you have the proof of purchase and that you’ve obtained the shipping label from us. We reserve the right to refuse returns that do not meet the criteria.
We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.
If you have any other questions about returning your pieces or have any second thoughts, email us at INFO@GIOVANNAGOLD.COM.
Refunds will take anywhere between 5-10 business days to appear back on your statement.
Oh no, we are so sorry about that. We will make it right for you. Please email us at: INFO@GIOVANNAGOLD.COM.
Billing
We accept Visa, MasterCard, and American Express credit cards.
Your credit card will be charged as soon as your order is accepted and processed.
Not to worry, it happens to the best of us. Check the following:
Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.
Order questions
Drop us an email at INFO@GIOVANNAGOLD.COM and we will update your order as soon as we can.
We only accept one promo code at a time. We are sure that there will be other opportunities to use your promo code in the future.
